Terms & Conditions

Operated by JB RETAIL 2401 (Pty) Ltd t/a Richdens SUPERSPAR

Government Laws & Privacy

These terms and conditions are governed by South African law.

The Company is committed to business practices in compliance with all relevant legislation, which includes:

• The Protection of Personal Information Act 4 of 2013 (POPIA)
• The Electronic Communications and Transaction Act 25 of 2002 (ECTA)
• The Promotion of Access to Information Act 2 of 2000 (PAIA)
• The Consumer Protection Act 68 of 2009 (CPA), particularly Section 11.

JB RETAIL 2401 (Pty) Ltd hereinafter referred to as Richdens SUPERSPAR respects the right to privacy and confidentiality and is committed to maintaining the privacy and security of its customers and suppliers (“stakeholders”) information. Our database is encrypted in transit and at rest with an SSL certificate safeguarding personal information.

Online Shopping Terms and Conditions

Welcome to the Richdens SUPERSPAR Online Platform. Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our Website and any products or services that you may order online.

These online shopping terms and conditions apply to all purchases ordered online at https://app.richdensonline.co.za. Please read them carefully and print a copy for future reference.

Online Registration

You are required to register with us before placing your first order online. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our Website.

After downloading the app and starting registration, you will be required to enter your email address and password. The password must meet the following security requirements:

• At least 8 characters in length
• At least 1 control character
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 numeric digit

A One Time Pin (OTP) will be sent to your email address, which you must enter to complete registration.

Product Sales, Availability & Pricing

All products displayed on our Website are subject to availability. All prices shown on our website are quoted in SOUTH AFRICAN RANDS (ZAR) and are valid and effective only in the Republic of South Africa.

We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

A delivery fee will be charged for each order placed by you, which will be explicitly displayed at payment checkout.

Methods of Payment

Credit and Debit Cards are the primary accepted payment methods available on the Richdens Online Platform.

Online Payment: Payment will be effected on acceptance of your order and prior to delivery. By submitting your order and card details, you warrant that you are over 18 years of age, authorized to use the card, and that sufficient funds are available.

Payment on Delivery: A tap-and-pay service is available. Our delivery agent will arrive with a POS device to accept payment. Goods will only be handed over once payment is successful.

Stock Availability & Substitutions

Richdens SUPERSPAR endeavours to fulfill your full order. Should an out-of-stock situation occur, we will select a substitute if you opt-in during checkout. The store will substitute items based on your order note or select the closest item in brand and price.

If substitutions are not selected, out-of-stock items will be excluded from the order. If you prepaid online, the driver will deliver an online voucher for the missing items to use on your next app purchase. Online vouchers are non-transferable and redeemable only on our app.

Delivery Policy & Charges

Minimum order value for delivery is R350. Delivery fees are calculated by distance from Richdens SUPERSPAR:

• Within 5 km: R39
• 5 km to 10 km: R49
• 10 km to 20 km: R75
• Deliveries beyond 20 km are currently not supported.

Quantity Limits: There is no maximum order size; however, if an order cannot safely fit on a delivery motorbike, it will be scheduled for the next available bakkie delivery.

Contactless Delivery: Drivers will place parcels on your doorstep. Drivers are not permitted to enter buildings, open parcels, or inspect products. If goods arrive damaged, all parcels and items must be returned with the driver immediately. Please use the "Rate Our Service" button in the app to report issues.

Order Status Definitions

Track your order status inside the app via the following stages:

• In-pick Order is currently being picked in store.
• Picked Order is picked and awaiting dispatch.
• Dispatched Order is out for delivery.
• Delivery Returned Delivery was unsuccessful; staff will contact you.

Liquor & Tobacco Sales Policy

Liquor Sales (TOPS):

• No alcohol sold to persons under the age of 18 years. Proof of age will be required on delivery.
• Sale and delivery are subject to statutory regulations.
• Guidelines: Drink Responsibly | Do Not Drink and Drive | Pregnant women should not consume alcohol | Public consumption is illegal.

Tobacco Sales:

In terms of the Tobacco Controls Act of 1993, the sale of tobacco products through online shopping or electronic media is strictly prohibited.

Refunds and Returns Policy

We comply fully with the Consumer Protection Act (CPA). If you are not entirely satisfied with your purchase or require an exchange, please return the item to the store of purchase along with the card used for payment within:

• 7 Days for perishable items
• 30 Days for non-perishable items

Order Cancellations

Orders or line items can be cancelled before picking is finalized or dispatch has occurred.

Use the Cancel button in the app if picking has not started. If picking is already complete, please call us immediately at 031 761 5540 for cancellation assistance.

Risk and Ownership

Risk in the products passes to you or your authorized representative upon delivery. Richdens SUPERSPAR retains ownership of all products until full payment is received.